</p> <h2>Returns</h2> <p>

How do I know if an item is eligible for return?

It is our endeavor to provide you with the best customer service possible. Returns within 7 working days of the package having been delivered will be accepted only under the circumstances listed below. No other requests will be entertained aside from those mentioned below:

  • Wrong product received.
  • Damaged product received.

If you are returning the product, please ensure the following:

  • The product should be unopened and sealed as when it arrived.
  • The product should be in an undamaged condition.
  • The item needs to be returned along with the original packaging.

What is the process to return a product?

Step 1
You need to inform us by email at customer.care@okplay.in within 7 working days of the parcel having been delivered, stating the reason for the return and with your order number as the subject line. If we are not informed within 7 working days regarding a return, the merchandise is considered sold for good.

Step 2
Please await a mail confirmation from our end for initiating the return.

Step 3
Please seal the package properly and courier it to us at:
OK Play India Limited,
Plot No. 17,
Roz-ka-Meo Industrial Estate,
Tehsil-Nuh, District Mewat,
Haryana – 122103
(Please ensure the package is properly sealed at that point as safe delivery is your responsibility.)

Step 4
Please email us to inform us that you are sending the package back to us, with your order number as the subject line.

Step 5
Once we receive the product it will take 2-3 working days for us to do a quality check and then we will get in touch with you by email. You can either choose to have the money refunded or take store credits. If you choose a refund, the money will be returned to you within 30 days from reception of the product at OK Play India Limited.

</p> <h2>Exchanges</h2> <p>

What is your exchange policy?

Due to the nature of the product, we do not offer any exchanges.